| PC IT Support | Essential | Standard | Pro-Active |
|---|---|---|---|
| 9/6 Remote, Telephone Assistance & Advice | ● | ● | ● |
| 24/7 support | – | For Additional Charge | ● |
| Incident Support | ● | ● | ● |
| On-Site Support | £ 70 firs Hour and £ 50 Subsequent Hours |
£ 50 Per Hour and £ 40 Subsequent Hours |
3 visits Per Year are Included |
| Operating Systems configuration (Windows/Mac) | ● | ● | ● |
| Procurement of hardware/Software | ● | ● | ● |
| Software Installation & Configuration | ● | ● | ● |
| Security Configuration | ● | ● | ● |
| PC health monitoring | – | For Additional Charge | ● |
| Backup Administration | – | ● | ● |
| Monthly Per PC | £ 11 | £ 15 | £ 30 |
| Server IT Support | From £85 per Month |
|---|
Hardware and Network
- Remote and onsite server hardware configuration and monitoring
- LAN support – routers/switches/Wi-Fi
- Virtual Private Network (VPN)
- Printer, scanner configuration
- Security improving
Operating System
- OS Installation and Configuration
- OS Upgrade, Patch
- Virtualization
- Manage virtualization hosts (MS Hyper-V, VMware Esxi)
- Migration from physical servers to virtual
- Cluster services, Fault Tolerance
- Virtual Desktop Infrastructure (VDI)
- Private cloud
Applications and Services
- Server Application, roles and features Configuration
- Security Configuration
- File and Print Sharing
- Active directory configuration and support
- Backup Configuration
- Monitoring Services
- Public Key Infrastructure (PKI)
- Licensing
Telephony
- PBX support (Avaya, Cisco, Asterisk, Lync etc.)
- VOIP migration
- Unified communication
Microsoft Servers and Services
- Windows Server 2003, 2008, 2012
- Exchange 2007, 2010, 2013
- Lync 2010, 2013
- System Center 2012
- SharePoint 2010, 2013
- Team foundation server 2010, 2012
| SmartPhone and tablet (IPhone, IPAD, Android, Blackberry, Windows Phone) | £5 |
| Internet Router, gateway | £10 |
| VPN support | From £10 |
| Network Switch | £5 |
| Network Printer/Scanner | £5 |
| PBX, VoIP support per handset | £4 |