IT Support Pricing

PC IT Support Essential Standard Pro-Active
9/6 Remote, Telephone Assistance & Advice
24/7 support For Additional Charge
Incident Support
On-Site Support £ 70 firs Hour and
£ 50 Subsequent Hours
£ 50 Per Hour and
£ 40 Subsequent Hours
3 visits Per Year are Included
Operating Systems configuration (Windows/Mac)
Procurement of hardware/Software
Software Installation & Configuration
Security Configuration
PC health monitoring For Additional Charge
Backup Administration
Monthly Per PC £ 11 £ 15 £ 30
Server IT Support From £85 per Month

Hardware and Network

  • Remote and onsite server hardware configuration and monitoring
  • LAN support – routers/switches/Wi-Fi
  • Virtual Private Network (VPN)
  • Printer, scanner configuration
  • Security improving

Operating System

  • OS Installation and Configuration
  • OS Upgrade, Patch
  • Virtualization
  • Manage virtualization hosts (MS Hyper-V, VMware Esxi)
  • Migration from physical servers to virtual
  • Cluster services, Fault Tolerance
  • Virtual Desktop Infrastructure (VDI)
  • Private cloud

Applications and Services

  • Server Application, roles and features Configuration
  • Security Configuration
  • File and Print Sharing
  • Active directory configuration and support
  • Backup Configuration
  • Monitoring Services
  • Public Key Infrastructure (PKI)
  • Licensing

Telephony

  • PBX support (Avaya, Cisco, Asterisk, Lync etc.)
  • VOIP migration
  • Unified communication

Microsoft Servers and Services

  • Windows Server 2003, 2008, 2012
  • Exchange 2007, 2010, 2013
  • Lync 2010, 2013
  • System Center 2012
  • SharePoint 2010, 2013
  • Team foundation server 2010, 2012
SmartPhone and tablet (IPhone, IPAD, Android, Blackberry, Windows Phone) £5
Internet Router, gateway £10
VPN support From £10
Network Switch £5
Network Printer/Scanner £5
PBX, VoIP support per handset £4