HelpDesk in HardPoint is now fully running on Microsoft CRM

Our IT HelpDesk is now fully running on Microsoft CRM – system of customer relationship management, which has already proved itself as one of the most successful systems in the world.

This solution has contributed a lot to the quality of the core function of our HelpDesk - servicing users and troubleshooting: time of reaction to all incidents was substantially reduced, our employees and management got an effective tool for tracking the processing and solving of incidents addressed to HelpDesk. We are pleased that our customers has already positively reacted to these changes.